Syncara Health ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, book an appointment, or contact us. This may include your name, email address, phone number, date of birth, and health-related information necessary to connect you with appropriate care. We also automatically collect certain information when you use our services, including log data, device information, and cookies.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; to process transactions and send related information; to connect you with healthcare providers; to send technical notices and support messages; and to comply with legal obligations. We do not sell your personal health information to third parties.
3. HIPAA Compliance
To the extent we handle Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA), we comply with all applicable HIPAA requirements. We maintain appropriate administrative, physical, and technical safeguards to protect the security of PHI.
4. Information Sharing
We may share your information with healthcare providers and hospitals within our network to facilitate appointments and care coordination. We may also share information with service providers who perform services on our behalf, or as required by law. We require all third parties to maintain the confidentiality of your information.
5. Data Security
We implement industry-standard security measures including encryption, secure servers, and regular security audits to protect your information. However, no electronic transmission over the Internet can be guaranteed to be 100% secure.
6. Your Rights
You have the right to access, correct, or delete your personal information. You may also opt out of certain communications from us. To exercise these rights, please contact us at [email protected].
7. Cookies
We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected] or write to us at Syncara Health, 123 Healthcare Blvd, Suite 100, New York, NY 10001.